Easy Returns & Exchanges
Easy Returns & Exchanges
We strive to make top quality products for satisfied customers. If you some reason you're unhappy with your purchase please contact us within 14 days of arrival so can make things right. We ask not leave feedback until your concerns have been addressed.
RETURNS & EXCHANGES
Blackburn Goods will gladly accept returns for exchange within 14 days of delivery for store credit only, minus the cost of shipping. If you ordered an item with a "free shipping" option, then the full cost of the item minus the actual shipping will be refunded. This includes items that have been ordered but have not yet shipped.
Due to the handmade nature of our items, we can not take returns for a cash refund. Item must be in new, unused condition. We are always happy to work with you before you order to make sure you make the right choices!
Items purchased on discount or on sale are not eligible for returns for any reason.
However, if you feel that the condition of your item does not match what the listing stated, please email us at firstname.lastname@example.org for our consideration.
How to make a Return or Exchange:
1. You may Exchange any item if you are not satisfied with the size, color, or fit; Exchanges can be made for any item with a defect, unless the defect was stated in the listing and the customer was made fully aware of any issues with quality, including but not limited to samples, one-offs, or custom requests. If you have purchased a normally priced item advertised to be of standard quality, but it has a defect, we will happily pay your return shipping. If a customer elects an exchange, the customer must pay for the cost of shipping.
2. Please contact us about any Returns or Exchanges within 14 days of receipt of your item.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached.
4. Please contact us to request a Return Authorization via email at email@example.com. All Returns and Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions.
After your return or Exchange is processed, you will be sent an exchanged item / issued a credit for the value of the item. Items shipped to us without a exchange authorization will be shipped back to you - please help us help you!
Please note: Blackburn Goods cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Blackburn.
We stand by our products, and we’ll are happy to fix issues with craftsmanship (faulty stitching or hardware) within the warranty period. If your Blackburn Goods item has a defect or needs a repair, please email us at firstname.lastname@example.org and we will send you further instructions. Buyer pays shipping both ways, but the repairs are free.
All terms and conditions on this page are subject to change at anytime.
1947 West Concord Circle
Broken Arrow, Ok 74012
Shipping & Returns
Once order is received we will ship your item out within 2-3 business days. If we have a high volume of sales we will email you letting you know of your shipment date.
USPS STANDARD 2-7 DAYS.
International shipping: We are now shipping everywhere! Once payment has cleared we will ship your package and email you confirming shipment. Expect 10-14 days for arrival.
Ground - Flat rate $5.95
2nd Day - $15
Overnight - $45